We are operating China warehouse and German Warehouse at the same time.
For China warehouse items(Free Shipping), it would be shipped from Shenzhen, China (Processing time takes 1-5 business days, presale items will be written with estimated shippign date accordingly).
For German Warehouse items (With words "Ships from Germany" or words"(Versand aus Deutschland) "), it would be shipped from Germany within 36 hours.
Even though we are processing different warehouse, customer service for email is same. (firstname.lastname@example.org)
However, if you have any problem with your order in German warehouse, kindly noted that the package might be shipped within minutes, please make sure that the information is correct before you place german warehouse orders.